FINTECH IN-APP CAMPAIGNS
THAT DRIVE ACTIVATION, ADOPTION,
AND REVENUE

Guide users, explain financial products, and support onboarding with in-app tools built for fintech and banking teams that need to move faster than their release cycle. Use contextual campaigns to improve activation, feature adoption, engagement, increase stickiness rate, and trust inside the product.

In‑App Campaigns x Fintech

satisfaction increase when onboarding new features via in‑app content

78%

of support queries can be resolved without human intervention when users get answers inside the product

< 65%

growth by incorporating in‑app communications into the omnichannel strategy

3x

🎯 When to use in-app campaigns in fintech apps

Use it when key actions depend on timing, clarity, and context inside the product. This is especially relevant when users need help completing onboarding, understanding a product or feature, choosing cashback categories, activating a card or service, noticing a new offer, or getting clear guidance during outages, updates, or other sensitive moments in the app.

🚀 What problems it solves

It helps when onboarding is too text-heavy, useful features go unnoticed, cashback mechanics stay underused, or product communication feels fragmented across channels. For fintech teams, that often means lower activation, weaker retention, and missed monetization opportunities.

1/ USE CASE


Onboard users with clear in-app guidance 🚀

Use in-app guidance for fintech apps to make onboarding easier to follow and easier to complete. Explain setup steps, product value, and next actions inside the journey instead of relying only on email or push. This is a strong fit for products with multiple actions, setup choices, or moments that are easy to abandon.

2/ USE CASE


Deliver personalized highlights and offers 🎯

Use in-app campaigns to surface the right message at the right moment, from spending summaries and product tips to upgrade prompts and targeted offers. This helps fintech teams run more relevant campaigns inside the product and support monetization.

3/ USE CASE


Promote features, cashback, and product value inside the app 🎁

Surface the features users often miss, from cashback category selection and card benefits to savings tools, referrals, upgrades, and newly launched services. Show value at the moment it matters, so users notice the feature, understand it faster, and actually use it.

4/ USE CASE


Test product demand before you build it 🧪

Before committing resources to a new product or feature, you can validate demand in days instead of months. Launch a story with a clear value proposition and a call-to-action button, and measure click-through. This approach is especially useful for fintech teams operating under tight capacity constraints.

5/ USE CASE


Answer questions before they become support tickets 💬

Use in-app campaigns to explain technical maintenance, service updates, fraud-prevention guidance, and other important changes without forcing users to search for answers elsewhere. Clear communication inside the app helps reduce confusion and support tickets.

6/ USE CASE


Collect user insights inside the app ⭐

Use polls, reactions, feedback forms, and other interactive elements to understand what users need, prefer, or struggle with. This gives fintech teams a better way to improve communication, prioritize features, and make future campaigns more relevant.

Add gamification
that earns engagement 🎮

Wheel of fortune, scratch cards, advent calendars, and other game mechanics drive engagement when tied to real moments — a completed transaction, a loyalty milestone, a seasonal campaign. Use gamification as a complement to your core product to create an emotional connection to the product and give users a reason to come back.


Who should use in-app campaigns?


Product teams

Efficiently communicate about product updates and onboard users to multiple mobile app features

Marketers

Address monetization and retention KPIs while delivering timely marketing communication in mobile apps


Key benefits of integrating visual communication

No-code solution

No need to involve developers to deliver full screen content in mobile apps after initial integration

No-code solution

Multiple use cases

Communication with no limits: informational, short form videos, interactivity, UGC and gamification 

Multiple
use cases

On-premises option

Deploy InAppStory on your own infrastructure when security policies require tighter control.

Insights 
& analytics

Collect behavioral insights about users preferences with advanced analytics 

HOW OUR PLATFORM WORKS FOR FINTECH TEAMS:

Seamless UX for creating

and managing interactive content


Launch onboarding flows, feature announcements, personalized highlights, and in-app guidance from one place.
After the initial setup, product and marketing teams can update and manage campaigns faster
without turning every change into a new development task.

Seamless UX for creating and managing interactive content

Exceptional app experience, cohesive communication, and enhanced trust-building with your audience.
Just integrate our solutions

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With InAppStory platform we managed to provide true omni-channel communication to our clients out-of and in-product. This helped to improve engagement and retention metrics.

Alex B., Head of Product

New feature introduction, easy communication with the customers and a very high delivery rate against the usual push notifications. Plus, these are interactive, so it helps us increase engagement with the customer.

Nik B., Senior Marketing Manager

The most impressive result from Stories we see by introducing personalized data. Now all our users can see their weekly spending summary in Stories. We evidenced strong improvement in user retention.

Ann W., Marketing Manager

New feature introduction, easy communication with the customers and a very high delivery rate against the usual push notifications. Plus, these are interactive, so it helps us increase engagement with the customer.

Nupur R., Senior Product Manager

Stories for us now is the main communication channel in our mobile app. When we need to announce a new feature, special promo, legislation update we can do it easily with the InAppStory platform.

Sophie G., Creative Director

We are seeing an increase in the session time and sales via stories. Now InAppStory tool are showing stable growth.

Kate D., Head of CRM

We wanted instruments that could increase the activity of our clients and make them open our app and interact with it more often. InAppStory has proven to be a fantastic solution to these challenges.

Anastasia B., Marketing Manager

InAppStory supercharges the tool with our requirements to bring promo codes or discounts that are relevant for different types of app users.

Andrew A., Head of E‑Merchandising


Success stories

FINANCIAL SERVICES INSPIRATION GUIDE

Learn more about best use cases of in app Stories in banking and financial sector

Fintech report

FAQ