Customer onboarding guide — 2022 edition

What is customer onboarding?

Customer onboarding is the process of assisting new users in getting started and remaining engaged within a web or a mobile app.

Why is customer onboarding important?

1) It reduces scope creep

2) It satisfies your customers

3) It creates a vision of a flexible product

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What are the steps of customer onboarding process?

- Greeting message

The one that greets users after login page and encourages them to take the first step forward.

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- Interactive walkthrough

A dynamic process that educates users about your app's core features and how to use them.

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